Frequently Asked Questions

We offer free shipping worldwide. Normally brands provide free shipping to US, UK and Canada but we offer free shipping globally. You don't have to worry while placing an order about shipping charges.

• All in stock orders are shipped the next day or within 3-5 business days from date of ordering. A parcel arrives at customer`s address in 5-8 days from date of shipment.
• For orders not in stock, production takes 5-7 days and we ship immediately once product is ready. In case the production is delayed due to any reason, we send timely updates on email ID provided by customer in order.
• Custom orders are shipped in 3 - 4 weeks time from date of order receipt/order confirmation. Any delays due to production process or shipping delays are timely communicated.

Yes, shipping address can be different from payment address.

• In case if you don`t like your order, you can return the product within 30 days from date of order receipt. Returned product should be in unused condition and customer will pay return shipping cost.
• After 30 days, we accept return for only a damaged item for repair until a period of 1 year.
• Custom orders/Personalized orders are not covered in 30 days return policy. They are non returnable and non refundable.
• For further details of refund etc. please visit Returns & Warranty page.

• You will get an order confirmation email on ID you entered during check out process. In case if you don`t receive an email, please email us at contact@alaskanleathercompany.com or call us at (+1) 505-528-1771

• Just in case if you face any difficulty or a technical glitch in order placement, you can simply email to contact@alaskanleathercompany.com or call us at (+1) 505-528-1771.

• Our website is hosted on reliable web hosting, it is SSL secured and we use Stripe payment and Paypal payment gateways to process the payments securing all our customer transactions.
• We don't store any information regarding the customer payment details. The details are only processed by the payment gateways that we use (Paypal & Stripe).

• We are not responsible for payment of any customs duties at destination end. Customs duties (if any) are sole responsibility of customer.

• Our production facility and warehouse is based in Karachi, Pakistan.

• We use original full grain cow leather in manufacturing bags and original sheep leather to manufacture jackets. In some instances, we have also used goat leather, buffalo leather.

• We have sub teams in our production department. Each sub team has expertise into their dedicated skill set. Each of these teams is looked after by a senior production supervisor.